Refund policy
90-day returns
You have 90 days from the day your order arrives to request a return, for any reason.
Condition of returns
Soleridge Relief insoles are designed to be trimmed to fit, so we accept them back worn and trimmed. You do not need the original packaging or tags. Please return both insoles from the pair.
How to start a return
Email us at info@soleridge.com with your order number. We will reply with the return address and instructions.
Please do not send anything back before contacting us. Parcels that arrive without a return request cannot be matched to an order, and we will not be able to refund them.
Who pays for return postage
You are responsible for arranging and paying for return postage. We do not provide prepaid return labels.
We recommend using a tracked service and keeping your proof of postage. We cannot refund a return that does not reach us.
The exceptions are below: if your order is faulty, damaged or incorrect, we cover the cost of sending it back.
Refunds
Once your return reaches us and has been checked, we will email you to confirm whether it has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a few days longer to show it.
We refund the price you paid for the goods. Original delivery charges are not refunded, except where the return is because the item is faulty, damaged or incorrect, or where you are exercising your statutory right to cancel (see below).
If more than 15 business days have passed since we approved your refund and you have not received it, contact us at info@soleridge.com.
Faulty, damaged or incorrect items
If your insoles arrive damaged or defective, or are not what you ordered, email us within 14 days of delivery with your order number and a photograph.
In these cases we cover return postage, and we will either replace the item or refund you in full including your original delivery charge. This does not affect your statutory rights.
Your right to cancel (UK and EU customers)
If you are shopping from the United Kingdom or the European Union, you have a legal right to cancel your order within 14 days of receiving it, without giving a reason. This right sits alongside our 90-day policy, it does not replace it.
To cancel, email info@soleridge.com within 14 days of delivery. You then have a further 14 days to send the goods back to us. You are responsible for the cost of returning them.
Where you cancel under this right, we will refund the price of the goods together with the standard outbound delivery charge you paid, within 14 days of receiving the goods back. If you chose a more expensive delivery option than our standard service, we refund the standard rate.
Exchanges
The quickest way to change size is to return the pair you have and place a new order.
Contact
info@soleridge.com
+1 929 342 4716
SOLERIDGE LLC, 420 SW 7TH ST STE 1015, Miami, FL 33130