Shipping policy

Where we ship

We ship worldwide.

Order processing

Orders are processed within 24 hours in most cases. Orders placed over a weekend or on a public holiday may take a little longer to leave us.

Delivery times

Once your order has been dispatched, delivery takes 4 to 8 days. For most orders that means your insoles arrive within 5 to 9 days of you placing the order.

These are estimates, not guarantees. Delivery can take longer during busy periods, in bad weather, or where a courier is delayed for reasons outside our control. If your order has not arrived within 14 days of dispatch, email us and we will chase it for you.

Delivery costs

Delivery is charged per order, not per pair.

Tracking

You will receive a confirmation email when your order is dispatched.

Customs, duties and import charges

Orders shipped outside the country of dispatch may be subject to import duties, taxes or customs handling fees. Where these apply they are set by the destination country, not by us, and they are the responsibility of the recipient. We cannot predict these charges or refund them.

If something goes wrong

Delayed: If your order has not arrived within 14 days of dispatch, contact us and we will investigate with the carrier.

Lost: If a carrier confirms your order is lost in transit, we will send a replacement at no cost to you, or refund you in full if you prefer.

Damaged: If your insoles arrive damaged, email us within 14 days of delivery with a photograph and we will replace them.

Incorrect delivery address

Please check your address carefully at checkout. If your order has not yet been dispatched, email us straight away and we will correct it. Once an order has been dispatched we cannot redirect it, and orders returned to us because of an incorrect address may incur a further delivery charge.

Returns

This policy covers delivery only. For returns and refunds, see our Refund Policy.

Contact

Email info@soleridge.com and we will come back to you.